Return & Refund policy

Return & Refund Policy

At Gifts Hub Australia, we are dedicated to delivering a seamless and satisfying shopping experience. We offer free returns for most items; however, for returns due to a change of mind, a restocking fee and return shipping fee may apply.

Our 30-day return policy allows you to request a return within 30 days of receiving your item.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unworn, unused, and in its original condition.
  • It must include tags and be in the original packaging.
  • A receipt or proof of purchase is required to process the return.

How to Initiate a Return

To begin a return, please contact us via one of the following email addresses:

Once approved, we will provide:

  • A return shipping label (if applicable).
  • Detailed instructions for returning your package.

Important Note: Items returned without prior authorization will not be accepted.

Return Address:
Parcel Collect 10168 57531
Wendouree Village Shopping Centre
Shop 75, 330 Gillies Street North
Wendouree VIC 3355

If your return does not qualify for free return shipping, it must be sent to the above address.

For any return-related questions or concerns, please contact:

Damages and Issues

If you receive a defective, damaged, or incorrect item, please notify us immediately at support@gifts-australia.com.au. Our team will promptly assess the issue and take appropriate action, such as offering a replacement, repair, or refund.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable Goods: Food, flowers, plants, etc.
  • Custom Products: Personalized or special-order items.
  • Personal Care Items: Beauty products and other hygiene-sensitive items.
  • Hazardous Materials: Flammable liquids, gases, or other regulated substances.
  • Gift Cards: Returns or refunds are not available for gift cards.
  • On Sale Items: Items purchased during a sale are not eligible for returns.

For questions about the return eligibility of a specific item, contact:

Exchanges

The fastest way to exchange an item is to:

  1. Initiate a return request for the original item.
  2. Place a new order for the desired product once the return is accepted.

Refunds

Once we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be processed to your original payment method within 5–7 business days.

Refund Timeline: Please allow some time for your bank or credit card company to process and post the refund. If you experience delays, contact:

Contact Us

We are always here to assist you with any questions or concerns:

Business Address

Gifts Hub Australia
Parcel Collect 10168 57531
Wendouree Village Shopping Centre
Shop 75, 330 Gillies Street North
Wendouree VIC 3355

Thank you for choosing Gifts Hub Australia. Your satisfaction is important to us, and we look forward to serving you again.