FAQs

Frequently Asked Questions

πŸ”Ή What currency are the prices displayed in?

All prices on our website are listed in Australian Dollars (AUD).

πŸ”Ή When will my order ship?

We aim to dispatch all orders as quickly as possible:

  • Processing time: 1–2 business days
  • Delivery timeframe: 4–8 business days (Australia-wide)
  • Tracking: Sent via email within 1–2 days of shipment

For shipping updates, contact Support.

πŸ”Ή Can I return my order?

Yes! We offer a 100% money-back guarantee on defective or damaged products. You must contact us within 30 days of receiving your order. The item must be returned at your own shipping expense.

To initiate a return, email Returns.

πŸ”Ή Can I cancel my order?

You can cancel your order without penalty, as long as it has not been shipped. If the order has shipped, please follow our return process.

To request a cancellation, contact Support.

πŸ”Ή I entered the wrong shipping addressβ€”what do I do?

Please notify us within 24 hours of placing your order if the address is incorrect. We cannot make changes after this timeframe.

Email Support immediately with the corrected details.

πŸ”Ή How long does shipping take?

Domestic shipping within Australia takes 4–8 business days.

For shipping inquiries, contact Max.

πŸ”Ή Do you offer product personalization?

Yes, we offer engraving and custom personalisation on selected items. Personalisation fees may vary depending on the product.

For all personalization inquiries, email Info.

πŸ”Ή I have a complaint or unresolved issue. Who do I contact?

We take all complaints seriously. For complaints, email Complaints.

πŸ”Ή I have a legal inquiry, partnership proposal, or business matter.

Please direct legal or partnership communications to Legal.

πŸ”Ή I have a billing or invoice-related question.

For billing or invoice inquiries, please email Accounts.

πŸ”Ή I still have questionsβ€”can someone help?

Of course! Our team is here to assist you. For general inquiries, email: